Returns & Exchanges

At Fiido, we are committed to ensuring your satisfaction with our high-performance electric bikes and sporting gear. If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all accessories, manuals, and chargers are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at an authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned gear for quality assurance, we will process your refund or exchange within 5-7 business days.